I can't sign in / find my page

“It says the page doesn’t exist”

You’re probably typing the slug wrong or visiting a different URL.

Slugs are lowercase. Smiths won’t work; smiths will.
Slugs are one word with maybe hyphens. No spaces, no periods.
The full URL is ts.onsnowlive.com/<slug>. Not ts.onsnowlive.com/family/<slug>.

If you can’t remember the slug:

Check the original invite email — the link contains it.
Go to ts.onsnowlive.com/me and type the slug into the picker form.
Ask your coach. They can look it up in the admin panel.

”I don’t know my family slug”

Three ways:

Invite email — the link your coach sent you in the first invite.
Coach — text or message them; they have it.
The /me picker — ts.onsnowlive.com/me shows a form where you can try entering it.

That’s the coach sign-in page, for coaches and admins only. You don’t need an account to view your family page — just go to the family URL directly.

If you’re a parent who’s also a coach, you want both:

ts.onsnowlive.com/<your-slug> for your family page (no sign-in).
ts.onsnowlive.com/coach for the coach tool (magic-link email).

”Add to Home Screen on my iPhone didn’t work”

You must use Safari (not Chrome) on iPhone. Chrome iOS’s “Add to Home Screen” creates a Chrome shortcut, not a real PWA.

See Add to home screen for the full walk-through.

You may have visited /coach (the coach app) by accident when you added it. To fix:

Long-press the icon → Remove App.
Open ts.onsnowlive.com/<your-slug> in Safari again.
Share → Add to Home Screen.

”I get notifications for events that aren’t my kid’s”

Almost certainly not — the system filters by athlete group membership. Double-check the event in question:

Is your kid in the event’s group? (Tap the event card; look at the athlete pills below.)
The notification might be for an event that has multiple groups attached, one of which your kid is in.

If you’re sure you’re getting irrelevant notifications, ping your coach and we can audit the family/group relationships.

Still stuck

See Contact your coach.